Privacy Policy
How Premier Medical Laboratory collects, uses, and protects your information.
Effective date: August 27, 2026. Premier Medical Laboratory is operated by RNJ Services Inc, doing business as Premier Medical Laboratory ("PML", "we", "us").
Information We Collect
We collect information you choose to give us through this website:
- Contact form submissions — name, email, phone number, and your message. This information is encrypted at rest.
- Live chat — messages you send to our AI assistant or support team, and contact details you choose to share. Chat transcripts are encrypted at rest and automatically deleted after our retention period. Please do not share medical details, insurance numbers, or other sensitive health information in chat.
- Home draw and form requests — information you submit through our request forms.
- Site analytics — we use privacy-respecting, first-party analytics. We do not store your IP address; we record page views and interactions using a one-way anonymized identifier. We do not sell or share analytics data with advertisers.
Protected Health Information
As a clinical laboratory, PML handles protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). PHI related to laboratory testing is governed by our HIPAA Notice of Privacy Practices, available at any of our locations. This website is not intended for transmitting PHI; laboratory results are delivered through our secure patient and physician portals.
How We Use Your Information
- To respond to your inquiries and service requests.
- To provide and improve our website and services.
- To meet legal and regulatory obligations that apply to clinical laboratories.
Retention
Chat transcripts and contact submissions are retained only as long as needed for the purposes above and are purged on a schedule. You may request deletion of information you have submitted through this website by contacting us.
Sharing
We do not sell your personal information. We share it only with service providers who help us operate this website (under appropriate agreements), or when required by law.
Your Choices
You may contact us at support@premierlab.info or +1 (888) 231-6821 to access, correct, or request deletion of information you submitted through this website.
Changes
We may update this policy from time to time. The effective date above reflects the latest revision.